Life after the purchase made simpler for customers and refurbishers.Back Market · 2020
Reduce support contacts by automating reimbursements.Alan · 2021
Redesign profile screen and album pageDeezer · 2018
Lead the Château de Versailles website redesign.Château de Versailles · 2016
Lead the Paris website redesign.City of Paris · 2015
How I work
Complex products have many users, many teams and many moving parts. Here’s how I find my way through.
I mix data, user interviews and intuition until the problem is small and clear.
I map the flows before any screen: who does what and how the system reacts.
I align everyone from founders to tech on the solution and its metrics.
When a mockup isn’t enough, I prototype in code to align the team faster.
Beyond design
I also build teams: I’ve hired or helped hire 15+ PMs and product designers across 5 companies, mentored them, and helped set how we worked: OKRs, roadmaps, prioritization and product framing.